Resume

Education

Master of Arts
Northern Arizona University

Program: English - Rhetoric, Writing and Digital Media Studies
Degree Expected: May 2020

Bachelor of Arts
University of Nebraska at Omaha

Major: Spanish Language and Literature
Minors: Chicano/Latino Studies & Mass Communication
Degree Received: May 2014


Selected Work Experience

Trenchless Marketing
Freelance SEO Writer (June 2019 - Present)
Flagstaff, AZ
- Created a variety of content for clients in the residential and commercial service industries, such as plumbing, roofing, and home remodeling
- Researched and wrote strong, SEO-friendly, B2B and B2C content in the form of blogs, regional pages, primary pages, and longer informative pieces for clients on a variety of assigned topics

Urban Abbey
Chief Operating Officer (June 2018 - October 2018)

Director of Community Engagement (April 2017 - June 2018)
Omaha, Nebraska
Communications and Outreach
- Created promotional materials for events, programs and promotions
- Managed, tracked and improved multiple social media accounts
- Supervised weekly e-newsletter
- Updated website and maintained organizational presence in community calendars and local resource guides
- Represented Urban Abbey at local events, community festivals, informational fairs and parades
- Grew and cultivated relationships with various community contacts
- Worked with various local nonprofits, artists, makers, and authors in the community to create and co-host meaningful events at Urban Abbey
- Attended and participated in Old Market Association meetings, assisting with event planning and volunteer coordination

Campus Ministry

- Led campus ministry outreach efforts at the University of Nebraska at Omaha and Creighton University
- Built relationships and made connections with students, faculty and staff on campus
- Tabled weekly on campus and attended campus events and group meetings
- Connected students into discipleship at Urban Abbey through events, worship, classes and small group participation
- Hosted and co-hosted events on campus and at Urban Abbey
- Developed student leaders
- Offered pastoral care to students in need of support
- Completed Annual Conference reports
- Attended required Annual Conference campus ministry meeting and retreats

Small Groups and Discipleship
- Facilitated small group lay leadership team
- Recruited, trained and equipped small group leaders to prepare them to effectively facilitate small groups
- Supported small group leaders with periodic follow-ups to determine additional needs
- Developed and coordinated occasional events and studies where Urban Abbey members and guests can explore and study faith deeply
- Invited, facilitated, taught and supported logistics for monthly discipleship gatherings

Fundraising and Development
- Wrote, reviewed and edited grant proposals and grant reports
- Compiled, analyzed and distilled information for year-end reports
- Supported fundraising and worked to raise funds in a diversity of ways including making personal asks, speaking at local church events/meetings, supporting/creating online campaigns and supporting annual stewardship campaign

Management and Training
- Developed job descriptions, onboarding schedules and work plans for baristas
- Interviewed, selected and trained baristas
- Directly supervised multiple baristas each semester, serving as a mentor and assisting with goals

Urban Abbey
Community Engagement Coordinator (September 2014 - July 2015)

Omaha, Nebraska
- Created promotional materials for events, programs and promotions
- Managed, tracked and improved multiple social media accounts
- Managed and coordinated volunteers
- Represented Urban Abbey at community events and informational fairs
- Led youth discussion groups after worship
- Worked with Executive Director to lay the foundation for a campus ministry program for local colleges and universities

Project Interfaith
Program Coordinator (October 2011 - July 2014)
RavelUnravel Coordinator (September 2010 - October 2011)
Program Intern (February 2010 - September 2010)

Omaha, Nebraska
Communications and Outreach
- Created promotional materials for events, programs and promotions
- Managed, tracked and improved multiple social media accounts
- Presented to diverse educational institutions, places of worship, businesses and community groups
- Represented Project Interfaith at community events and informational fairs
- Grew and cultivated relationships with various community contacts

Fundraising and Development
- Created and maintained individual and fiscal year program budgets
- Secured funding via program partnerships and co-sponsorships
- Wrote, reviewed and edited grant proposals and grant reports
- Compiled, analyzed and distilled information for annual reports and organizational strategic planning

Management and Training
- Arranged and facilitated focus groups, meetings and events
- Developed job descriptions and work plans for internships
- Interviewed, selected and trained interns
- Directly supervised multiple interns each semester, serving as a mentor and assisting with goals
- Facilitated religious and cultural diversity trainings for educators

Program Development and Implementation
- Conceptualized and developed programs, products and curriculum for middle school, high school and college students as well as for general community members
- Evaluated and incorporated feedback from program participants
- Identified, secured and coordinated speakers, program partners, volunteers, caterers, sponsors and community sites
- Oversaw and coordinated multiple long-term projects entailing large numbers of volunteers and venues


Key Accomplishment

RavelUnravel Coordinator and Curriculum Co-Author
Project Interfaith's RavelUnravel.com was an interactive, online exploration of the tapestry of religious and spiritual identities that make up our communities and the complexities of how we construct and deconstruct identity. The website housed over 1,000 videos from diverse people across the country discussing their religious or spiritual identities, stereotypes and how welcoming they found their communities to be.

As of 2016, RavelUnravel.com is no longer in existence.


Awards

Outstanding Customer Service in a Retail Outlet (2018)
Omaha Metropolitan Area Tourism Awards
Received for work at Urban Abbey providing excellent customer service to visitors

Community Partner of the Year (2018)
Office of Military and Veteran Services, University of Nebraska at Omaha
Received for Urban Abbey’s partnership with UNO’s Student Veteran Organization to create a “Coffee Talks” small group for student veterans, led by former chaplain Joel Walker


Professional Trainings
& Certifications

Mental Health First Aid Certification
Omaha, Nebraska
April 2019
8-hour course that teaches how to identify, understand and respond to signs of mental illnesses and substance use disorders, and builds the skills needed to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis

Managing to Change the World: 2-Day Crash Course Training (The Management Center)
Los Angeles, California
March 2019
Fast-paced course focused on the basics of effective management focused on how to ensure team gets great results, including how to delegate tasks effectively, using goals to hand off broad responsibilities, checking in with staff efficiently, hiring great people, giving feedback and developing staff, resolving performance problems and managing people out, managing up, staying organized and using time effectively, and incorporating an equity lens in applying management practices

Industrial Areas Foundation (IAF) National Training
Baltimore, Maryland
July 2018
Week-long broad-based community organizing training focused on partnering with religious congregations and civic organizations at the local level to build broad-based organizing projects, which create new capacity in a community for leadership development, citizen-led action and relationships across the lines that often divide our communities

United Methodist Campus Ministry Association (UMCMA) Summer Institute 2017
Oklahoma City, Oklahoma
July 2017
Workshop-heavy gathering of United Methodist campus ministers and university chaplains for the purpose of connecting with one another, growing our vocational competency, and engaging in conversations about how we can more faithfully and fruitfully share

Hartford Seminary Religious Diversity Leadership Workshop (RDLW)
Hartford, Connecticut
June 2014
Gathering of interfaith advocates, clergy, youth leaders, program administrators, educators and other professionals from diverse religious backgrounds and practices to explore the challenges of leadership in multifaith contexts


Continuing Education
& Development

Melissa Kopplin Sustainability Circle 2019
Year-long monthly circle building on skills learned during Leadership Intensive, allowing leaders time and space to apply new skills to real-time work situations and become more intentional and effective

Melissa Kopplin Leadership Intensive 2018
Year-long monthly intensive for leaders operating in multi-cultural and multi-generational environments that are complex and consistently changing, focused on self- and relationship-management, helping leaders inspire people and lead change while staying healthy and resilient


Volunteer Experience

Board and Steering Committee Member, Omaha Area Sanctuary Network (OASN)
June 2017 - February 2018
Group seeking to continue the ancient tradition of protecting victims of injustice in our sacred spaces, nonviolently resist to ICE attempts to detain and deport undocumented immigrants, and advocate for reform existing immigration law

Coordinating Committee Member, United Methodist Campus Ministry Association (UMCMA)
July 2017 - January 2018
Professional network engaged in supporting, connecting, equipping and advocating on behalf of collegiate ministers

Member, Women's Fund of Omaha Circles

January 2013 - February 2015
Group dedicated to connecting young women with opportunities to network, learn about philanthropy and issues affecting women and girls in Omaha, and connect with female leaders throughout the Omaha community

Facilitator, Hugh O'Brian Youth Leadership Seminar (HOBY)
May 2012 & 2013
Annual four-day long intensive leadership seminar for high school sophomores

Facilitator, Anti-Defamation League's Prejudice Elimination Workshop
November 2012
Annual day-long interact anti-bias program for high school juniors

Facilitator, Omaha Table Talk
October 2010, 2011 & 2012
Annual city-wide conversation about race and ethnicity in Omaha


Languages

English
Native Speaker

Spanish
Working Proficiency